Once the order is ready to ship, you will receive an email message with tracking number. Most orders are shipped via USPS First-Class or Media Mail. PO Boxes are accepted shipping addresses.
Lead times can vary depending upon the time of year and size of order. Each of our video products are made-to-order and typically ship within 1-3 weeks from the time of order. We work extremely hard to turn orders around as quickly as possible while maintaining our commitment to producing high-quality, professional products for you to enjoy. Rest assured, that we have successfully have received your order and will process it as soon as possible.
Orders for upcoming, current, or recent events are considered pre-orders and will begin shipping once the final product is edited and produced. The approximate ship date for pre-orders is listed in the yellow box on each product page.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.